Terms and conditions

All bookings made directly with Prep-Air are subject to the following terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at the property under the booking once payment is made.

1.0 Definitions

1.1 ‘Total Price’ means a rate applied that includes use of all bedrooms at the property regardless of how many bedrooms are actually required.

1.2 ‘Weekend’ means Friday & Saturday.

1.3 ‘Midweek’ means Sunday, Monday, Tuesday, Wednesday and Thursday unless when in conjunction with a ‘weekend’ night.

1.4 ‘Public Holiday’ means any Victorian gazetted public holiday

1.5 ‘Special Period’ means any period of time denoted as a ‘special period’ by Prep-Air this can include (but is not limited to) School Holidays, Public Holidays and days surrounding public holidays.

1.6 ‘Availability Calendar’ means the calendar shown on this website that indicates availability for each property.

1.7 ‘Extras’ means any additional item purchased via our website including (but not limited to) dinners, massage and other spa services, wine, flowers, chocolates, wine, arrival hampers.

1.8 ‘Credit Voucher’ means credit which may be applied to future accommodation booking with Prep-Air.

1.9 ‘Pre-Authorisation’ means a credit card transaction which will hold a predetermined amount of funds on the credit card used under the booking for a period of 7 days. During this period, these funds cannot be accessed. If no charges are brought against the pre-authorisation in this time, the funds will be released back to the swiped credit card after 7 days, depending on the card issuer.

1.10 ‘Code Red-Fire Danger Day’ means a day declared by the CFA as a Code Red Fire Danger Day as per the CFA website www.cfa.vic.gov.au. We recommend you download the Vic emergency app available to download on your smartphone or tablet. Alternatively, you can stay up to date with any incidents and warnings https://www.emergency.vic.gov.au/respond/ or tune into local ABC radio.

1.11 ‘Third-Party Agent’ means an online booking agent including, but not limited to, Booking.com, Stayz, Homeaway, Expedia, Wotif.com, AirBnb, Hotels.com, View Retreats and any other online booking agent from which a booking for a Prep-Air booking has originated.

2.0 Bookings

2.1 The name of the person on the original booking form remains the sole contact and is responsible for the property booked and all communications with Prep-Air.

2.2 Guests registration details must be filled out at the time of booking. Tenants are to provide their legal name, residential address, phone number and email when making a booking. You maybe required to provide a valid photo ID for insurance purposes.

2.3 In instances where it is found bookings are made fraudulently, this will result in automatic cancellation of the booking agreement and the tenants will be required to immediately vacate the property.

2.4 In instances of fraud, any payment made will be not refundable. As part of this registration, guests are agreeing to allow Prep-Air to debit the credit card given for the cost of any breaches of the Terms & Conditions outlined in this document.

2.5 If, due to a system or human error that has caused incorrect rates to be calculated, Prep-Air has to amend the rate of a property after it has been booked and/or paid online, we will give you the first opportunity to cancel the booking at no penalty.

2.6 Weekend bookings attract a two-night rate, weekend nights are Friday & Saturday or Saturday & Sunday.

2.7 Midweek nights are Monday-Thursday.

2.8 Public holidays and nominated special periods will attract minimum stays and full house rates.

2.9 Guests will be required to pay a fee if changes to bedding configurations are requested less than 7 days prior to arrival.

2.10 When booking a property at less than the ‘Full house’ rate, only the number of bedrooms booked and paid for may be open and accessible, all other bedrooms may be closed off. Additional occupancy fees and cleaning charges will apply if additional bedrooms have been used.

2.11 Prep-Air reserves the right to refuse any booking.

3.0 Extras

3.1 No refunds will be given on any ‘extras’ if canceled or changed within 7 days. Arranging extras will be at the discretion of Prep-Air. Cancellations or changes that are made more than 7 days prior to your arrival will incur a minimum administration fee of $55 regardless of the service providers terms and conditions.

3.2 Extras such as flowers, wine, chocolates etc. will be made available ready for your arrival at the property or direct from the supplier – we will advise further at the time of booking.

4.0 Payment Terms

4.1 Payments may be made by Visa Card, Mastercard, Amex. Please contact the team if you wish to make payment by bank transfer, payments made via bank transfer must include the holding security deposit of $100 per bedroom. The holding security deposit will be refunded within 10 business days after check-out.

4.2 50% of the total booking amount is required upon reservation. For any bookings made less than 10 days prior to check-in, the full amount will be charged upon reservation.

4.3 If paying the booking by bank transfer, the bank transfer must be completed within 24 hours to prevent the booking being canceled.

4.4 Failure to comply with these payment terms may result in your booking being canceled with no refund of any deposit paid.

5.0 Gift Voucher Policy

5.1 Gift Vouchers can be purchased for any value with a minimum $100. Gift Vouchers can be used as full or part payment against bookings.

5.2 Gift vouchers are issued with 36 months validity.

5.3 Gift vouchers should be treated as cash and cannot be replaced in the event of being lost or stolen.

5.4 To ensure the security of your gift voucher, the unique gift voucher number should not be disclosed to anyone.

5.5 Gift vouchers must be redeemed in full on a single booking. No refunds or reimbursements will be provided for unused portions of gift vouchers.

5.6 Gift vouchers are not redeemable for cash.

5.7 Bookings made with gift vouchers must include an accommodation component. Any remaining funds can be redeemed to purchase extras in conjunction with your stay.

6.0 Cancellations

6.1 All requests for cancellations and amendments to bookings must be submitted in writing to melissa@prep-air.com.au. Please include booking name, Booking ID, property name & reason for cancelling.

6.2 Please note that we have a limited refund policy. No refunds within 30 days of arrival.

6.3 Deposits made on a 50%/50% payment plan are non-refundable at any time regardless of notice provided.

6.4 If the cancelled property is able to be re-booked for the same dates, a credit voucher for the booking amount paid less a minimum $55 + GST administration fee will be issued.

6.5 If the property is not able to be re-booked for the same dates, you will forfeit the balance paid.

6.6 Guests who reduce length of stay once in house will not receive any refund on nights booked and paid.

6.7 Booking Fees and processing fees are non-refundable.

6.8 A request to amend a booking may be treated as a cancellation.

6.9 Travel insurance is recommended for medical and cancellation coverage.

6.10 In addition to our cancellation policy, any amendments made to booking dates will incur a minimum administration fee of $55 + GST.

7.0 Credit Voucher Policy

7.1 The issuing of any Credit Vouchers is at the sole discretion of Prep-Air.

7.2 Credit vouchers are issued with 36 months validity and cannot be extended.

7.3 Credit vouchers should be treated as cash and cannot be replaced in the event of being misplaced, lost or stolen.

7.4 Credit vouchers must be redeemed in full on a single booking. No refunds or reimbursements will be provided for unused portions of credit vouchers.

7.5 Credit vouchers are not redeemable for cash.

7.6 Cancellation of accommodation booked using a credit voucher is final. No refund or replacement credit voucher will be issued.

7.7 Full payment is to be made at the time of booking. No Keys will be left out after hours unless the booking is paid in full and the above conditions are met.

8.0 Pre-Authorisation/Security Bond

8.1 A credit card pre-authorisation of $50 to $500 is required within 24-48 hours before check-in depending on the property. This will be held on the card used for booking as a ‘pending’ transaction for a period of up to 7 days (“holding period”), depending on your card issuer.

8.2 During the holding period, these funds cannot be accessed. If no charges are brought against the pre-authorisation in this time, the pending transaction will automatically expire and the funds will be released.

8.3 If a credit card is unavailable for pre-authorisation a bank transfer security bond will be required instead at time of booking.

8.4 Bank transfer security bonds will be returned by bank transfer or cheque refund 7-10 days after vacating the property.

8.5 We reserve the right to debit the credit card provided as pre-authorisation, or withhold funds from the bank transfer security bond, for any fees incurred during your stay including, but not limited to, additional cleaning, excess rubbish removal, extra bedrooms occupied, extended stays, late checkouts, smoking in a property, lost keys & any additional locksmith fees, unnecessary maintenance attendance, repairs or damage to property.

9.0 Accommodation Terms of Use

9.1 Check-in time is 3pm on the day of arrival and check out is 10am unless specified otherwise.

9.2 Keys will be available to collect from our check-in locations – we will notify you of our check-in location in advance. Lock boxes are also available at the property. You will receive your welcome email including check-in instructions no later than 24 hours after your reservation is confirmed. Lock box codes will be sent via email and text on the day of check-in, no later than 1 hour prior to your check-in time of 3pm

9.3 Keys should be returned to the lock-box upon checkout. Keys left in properties will incur a minimum $55 key collection fee. Lost keys will incur charges for locksmith and the cost of change of lock.

9.4 Early Check-ins and Late checkouts are subject to availability at time of booking and may incur an additional fee of $70. Please contact the team to discuss an early check-in or late check-out if your booking is already confirmed.

9.5 Please respect the privacy of our local community and neighbours. If a guest’s behaviour or noise level is unreasonable, a warning will be given and ignoring this will result in the cancellation of the booking without refund.

9.6 Requests for assistance or maintenance may result in a minimum $90 call out fee where the guest is at fault and/or the call out is not deemed to be of an emergency nature. This fee will be deducted from your holding security deposit.

9.7 All properties are non-smoking, failure to comply will result in a minimum $2000 fine. Guests may also be liable for the loss of owner’s income from any future bookings affected by their actions.

9.8 Excess Rubbish Removal fees may apply if the amount of rubbish left at the property is deemed over and above what should be reasonably expected for the length of stay and number of guests.

9.9 Properties listed as pet-friendly incur a fee to cover general cleaning. An additional fee will be applied if excess cleaning is required after departure. Should pets be found in accommodation not classified as pet-friendly, guests may be requested to vacate their property immediately with no refund and will be liable for additional cleaning fees.

9.10 Where damage is caused by pets the tenant is required to pay the first $2500 of any damage incurred as a direct result of the pet being on the property.

9.11 The tenant may be advised at the time of booking of any additional cleaning fee where pets are permitted. Any disturbances such as barking, are to be kept to an absolute minimum to ensure that other guests are not inconvenienced.

9.12 You are responsible for cleaning up after your pet. BYO Poop bags. You agree to be responsible for all property damages and/or personal injuries resulting from your pet. You further agree to Prep-Air its owners and operators, from all liability and damage suffered as a result of your pet. Pets are not to be left unattended at the property for their own comfort and to prevent any disturbance to your neighbours, and must be kept off soft furnishings and beds.

9.13 Rates apply for any additional guests staying at the property that were not included as part of the original booking. Please advise the team and make necessary payment for additional guests. Should additional unpaid guests be found, the booking will be cancelled, and you will be asked to vacate. No refund will be given.

9.14 Our properties are offered on the basis of private, residential usage only. Events, functions, parties and gatherings are not permitted under any circumstances. Should this occur you will be requested to vacate the property immediately and your booking will be cancelled without refund.

9.15 Guests are expected to leave the property in a neat and tidy manner on departure. This includes washing and putting away dishes, returning all items to their original position, all food items removed from fridges, barbeques cleaned, ovens and microwaves wiped out and rubbish placed in appropriate bins. Additional cleaning fees (minimum $105) may apply if the property is not left in a reasonable/presentable condition.

9.16 Guests are required to turn off lights, appliances and lock doors and windows upon departure.

9.17 A minimum key replacement fee of $55 will apply if property keys are not returned on departure. Additional locksmith fees may also apply if locks require replacement due to the loss of keys.

9.18 When a property is booked for ten nights or more, a complimentary refresh service including fresh linen and towels is provided.

9.19 Wi-Fi- (where available) is provided complimentary for guest use. Guests should note that internet connection speeds vary widely according to local area availability and connection type and in many cases, data may be limited. Whilst every endeavour will be made to ensure Wi-Fi is working as intended, we cannot guarantee an available or consistent connection due to network, data or speed issues beyond our control. Outages do occur and whilst we will always try to have the connection restored, this will not always be possible. Compensation will not be considered in these circumstances as Wi-Fi is provided on a complimentary basis.

10. Code Red Fire Days

10.1 In the event of a Code Red – Fire Danger day being declared for our region, businesses, suppliers, attractions may be closed and the following procedure will apply:

10.1.1 Guests currently in-house will be given the option to vacate the property prior to 5pm the evening before the code red day.

10.1.2 Guests due to check-in on the code red day will be called and advised that the accommodation will not be available.

10.1.3 All guests that leave their accommodation or have been advised not to attend will be issued with a credit voucher for a future stay equal in value to the balance of their stay.

11. Complaint Resolution Policy

11.1 Should you have a need to raise a complaint please make contact with our team at the first available opportunity. We will then attempt to rectify or resolve the matter so that you can continue to enjoy your stay. Housekeepers take a certain level of care with the property however should you feel that something may have been overlooked please bring this to our attention so that we can assist. It is our aim to ensure our guests enjoy their stay. Any complaint during checkout or after your departure will be noted and acted on where appropriate, however we will not consider compensation if we were not given the opportunity to fix or rectify matters at the time the issue occurred.

12. Loss and Damage

12.1 Whilst you are in residence, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings. Any breakages, damage or loss must be reported to us immediately. We understand accidents and mistakes can happen – so please advise us of any issues so we can ensure issues are resolved for future guests.

12.2 We reserve the right to request payment in full and/or charge repair/replacement costs to the guest credit card provided as pre-authorisation, or by withholding the cash security bond, in the event of property damage, vandalism or theft either accidentally, maliciously or through negligence on the guest’s behalf.

12.3 We cannot be held responsible for the failure of utilities, services, equipment or appliances; however every attempt will be made (within reason) to rectify the issue. If issues cannot be resolved, we will discuss appropriate compensation.

12.4 We are not responsible for the security of your belongings and encourage you to ensure the property is secure when not occupied.

12.5 Any belongings left in the property that are unclaimed within 10 days from date of departure will be donated to local charity organisations. Any items claimed will need to be collected (by appointment only) within 10 days, alternatively items can be couriered at the guest’s expense and subject to postal/courier terms and conditions.

13. Additional Costs

13.1 We reserve the right to debit the credit card provided as pre-authorisation, or withhold funds from the security bond, or request payment in full of any outstanding charges that apply to your booking. This includes, but is not limited to, extra cleaning, rubbish removal, additional guests, extended stays, extra bedrooms occupied, smoking penalties, lost keys, callouts, repairs or damage to property.

13.2 All fees listed in this document are subject to change without notice.

14. Contact Details

14.1 Telephone Lucy (+61) (0)450 253 550 or Melissa (+61) (0)424 622 669. A member of the team will be available during the following business hours:

Mon – Thu 9am – 5pm

Fri 9am – 7pm

Sat 11am – 4pm

Sun 11am - 4pm

Please only contact the above numbers outside of these hours in an emergency and leave a voicemail. However, please refer to your Guest Information handout available in the property in the first instance.

14.2 Website www.prep-air.com.au

14.3 Email: contact@prep-air.com.au

14.4 Booking site for Belaradah: https://belaradahatstefani.holidayfuture.com/

15. Your Short Term Rental Agreement

By accepting these terms and conditions you are hereby accepting the terms of the following short term rental agreement.

Rental Agreement

This Short Term Rental Agreement (hereinafter: the “Agreement”) is entered into and made effective as of the acceptance of the terms and conditions at time of checkout/reservation between the Property Owner/Operator (“Owner”) and the Guest (together - the “Parties”). Terms not specified in this Agreement shall be in accordance with the House rules or the Reservation policies which are provided separately by the Owner.

The parties agree as follows:

Accommodation Terms

15.1 The Guest agrees to abide by all rules and regulations set forth by local laws.

15.2 The Guest shall behave in a respectful manner and shall be good neighbors respecting the rights of the surrounding property owners. Creating a disturbance of the above nature shall be grounds for immediate termination of this agreement.

15.3 The Guest commits not to use the property for any illegal or commercial purpose, including but not limited to sub-lease the property or otherwise allowing anyone or more people to stay above the maximum permitted or if not previously agreed with the Owner.

15.4 The Guest is responsible for any breakage or damage costs (or related costs) in or to the property - along with any extra costs that may result - which are caused by the Guest or any members of the Guest’s party.

15.5 The Owner can refuse to allow the Guest into the property or ask the Guest to leave if they reasonably believe the Guest or any member of the Guest’s party (or any other person invited by the Guest to the property) are behaving illegally or that any damage is likely to be caused, has been caused or is being caused as a result of the Guest behavior or any members the Guest has invited to the property and without providing a refund of any payment the Guest has paid for the booking and the Owner will not be legally responsible to find any alternative accommodation.

15.6 Parking is limited to designated parking areas only.

15.7 The Guest must not hold events (such as parties, celebrations or meetings) at the property without the advance written consent of the Owner. Any of these cases will allow the Owner to terminate the Agreement without providing a refund of any payment the Guest has paid for the booking and the Owner will not be legally responsible to find any alternative accommodation.

15.8 The Guest must allow the Owner or their representative (including workmen), with reasonable notice, access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, the owner can enter the property at any time without giving you prior notice).

15.9 The Guest is obliged not to make any changes in the rented property without prior receipt of agreement from the Owner in writing.

15.10 By agreeing to these Terms & Conditions, as acknowledged by verbally agreeing that you've read, understand and accept our booking terms and/or ticking the box below, the Guest waives, discharges and agrees to hold harmless Prep-Air (including it's agents, staff, subcontractors, directors, owners, investors, business partners and property owners) from all damages or injuries arising from or related to the Guest stay at Property, including without limitation, any accidents or injury to the Guest, Guest’s visitors and associates, and loss of money, jewelry or valuables of any kind. The Guest is responsible for keeping valuables safe at all times.

15.11 Additional Policies such as Rates and Fees, Check-In/Out Time, Cancellations, Minimum Stay, Smoking, Pets, Maximum Guests allowed, Children and age, Security Deposit etc. will be according to the House rules or the Reservation policies which are provided separately by Prep-Air.

General

15.11 Any change and/or in addition to this Agreement, House rules, and Reservation Policy will be valid only if it is carried out in writing and all parties have agreed.

15.12 Any announcement sent to either side from the other by registered post in accordance with the precise address declared at time of booking will be considered if received after 96 hours from the time of sending it from the post office.

15.13 This Agreement (including any House rules or Reservation policy) expresses and reflects all that was agreed between the parties and cancels any agreements and/or other understandings between them.

16. Addendum

16.1 The burning of candles is not permitted in our properties.

16.2 Spa Usage – to comply with local laws the use of a spa is only to be used between 8am and 10pm. No additives are to be used in the spa. This includes Epsom salts, oils and soaps other than those provided. If additives are used a specific spa cleaning cost will be charged of $65.

16.3 Local Laws. All local laws must be abided by, this includes laws regarding residential noise. Non adherence of local laws may result in cancellation of the tenant booking. https://www.yarraranges.vic.gov.au/Council/Corporate-documents/Policies-strategies/Neighbourhood-Amenity-Local-Law.

16.4 Insurance – Prep-Air is not liable for the loss or damage of the tenants personal property. It is recommended you consider taking out domestic travel insurance to cover any losses you may incur including loss or damage to personal belongings, medical or if you are forced to alter your travel plans due to unforeseen circumstances.

17. Debt Recovery

17.1 Any balance outstanding for your accommodation, charges for damage, replacement or repair, additional cleaning fees due to not adhering to house rules, failed credit card payments and or fraud will be passed to our preferred debt collector, fees will be applied to the debt.